Privacy Policy

M.E. & You Living,

Effective Date: June 2026

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At M.E. & You Living, we are committed to protecting and respecting your privacy.  This Privacy Policy explains how we collect, use, and safeguard your personal data when you use our services, in accordance with the UK GDPR and the EU GDPR.

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1. Who We Are

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M.E. & You Living provides nutritional coaching services, including support to analyse blood and nutritional tests, personalised nutritional guidance, and energy optimisation strategies.

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Data Controller:

M.E. & You Living

info@meandyou.living

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2. What Data We Collect

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We may collect and process the following types of personal data:

• Contact Details (name, email address, phone number)

• Health and lifestyle information (shared during consultations or via forms.

• Nutritional and medical Test Results (if provided voluntarily.

• Payment details (via secure third-party platforms.

• Website Usage Data (IP address, browser type, time spent on pages

 

3. How We use your Data

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We process your data to:

• Provide personalised nutritional coaching

• Schedule and manage consultations

• Send resources (eg PDFs, emails, updates)

• Respond to enquiries 

• Maintain records for legal and professional purposes.

• Improve our services and website

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We only collect the data necessary to deliver our services and only with your consent.

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4. Legal Bases For Processing

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Under the GDPR, we rely on the following legal bases:

• Consent - for sending marketing emails or receiving health-related data

• Contract - to provide the service you've requested 

• Legal Obligation - To maintain financial and health records if required.

• Legitimate Interests - to improve our services to communicate with clients.

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5. How We Store and Share Your Data

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Your data is stored securely on encrypted devices or GDPR-compliant cloud platforms, we may share your data with:

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• Professional service providers (eg email and scheduling tools).

• Legal or regulatory bodies if required by law.

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6. How long We Keep Your Data

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We retain personal data only for as long as necessary:

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• Client data: Up to 7 years (for legal and insurance purposes.

• Email Subscribers: Until you unsubscribe.

• Enquiries: up to 12 months.

You can request the deletion of your data at any time unless legal obligations apply.

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7. Your Rights

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Under the GDPR, you have the right to:

• Access your personal data

• Correct inaccuracies

• Withdraw consent

• Request data deletion

• Restrict or object to processing

• Lodge a complaint with the Information Commissioner's Office.

To exercise your rights, email info@meandyou.living

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8. Cookies and Website Tracking

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Our website may use cookies to understand how visitors interact with our site.  You can adjust cookie settings in your browser.

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What are cookies?

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Cookies are small text files placed on your device when you visit our website. They help our website function properly, remember your preferences and help us understand how visitors use our website.

Some cookies are set by us, while others are set by trusted third-party providers whose services we use.

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Cookies we use​

Essential Cookies (Always Active)

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These cookies are necessary for our website to operate and cannot be switched off. They may include cookies that:

• Keep the website secure.

• Enable online booking.

• Process payments.

• Remember your cookie preferences.

These cookies do not require your consent.

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Analytics Cookies (Optional)

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If you choose to accept analytics cookies, they help us understand how visitors use our website so we can improve it.

Examples may include:

• Google Analytics (if enabled)

Functional Cookies (Optional)

These cookies allow embedded content and services to work correctly, such as:

• Embedded YouTube videos

• Google Calendar appointment booking

• Interactive website features

If you do not accept these cookies, some content may not display correctly.

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Marketing Cookies (Optional)

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These cookies help us understand the effectiveness of our marketing and may be used by:

• Facebook (Meta)

• Instagram (Meta)

These cookies may be used to measure advertising performance or personalise adverts you see on other websites.

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Third-party services

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Our website may use services provided by:

• Google (including Google Calendar and YouTube)

• Stripe (payment processing)

• Meta (Facebook and Instagram)

These providers may place cookies on your device when you interact with their services. Their use of your information is governed by their own privacy policies.

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Managing your cookie preferences

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When you first visit our website you can choose whether to accept optional cookies.

You can also change your cookie preferences at any time by selecting Cookie Settings at the bottom of our website.

Most web browsers also allow you to delete or block cookies.

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9. Changes to This Policy

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We may update this Privacy Policy from time to time.  Please check this page for the latest version.

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Questions:

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For any data protection queries please contact us at info@meandyou.living

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Data Protection Complaints

 

If you have concerns about how we process your personal data, please contact us in the first instance using our Data Protection Complaint Form or by emailing us. We will investigate your complaint and aim to respond within 30 calendar days. If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO).

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How to make a complaint

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Please provide:

• Your full name

• Your email address and/or telephone number

• A description of your concern

• Which personal data or service your complaint relates to

• Any relevant dates or supporting information

• How you would like us to resolve the issue

You can submit your complaint by:

Email: info@meandyou.living

or by completing the online Data Protection Complaint Form below.

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What happens next?

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• We will acknowledge your complaint as soon as reasonably possible.

• We will investigate your concerns fairly and thoroughly.

• We aim to provide a full response within 30 calendar days.

• If we need more time because your complaint is particularly complex, we will let you know why and when you can expect a response.

If you are still unhappy

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If you remain dissatisfied after we have responded, you have the right to complain to the UK’s data protection regulator:

Information Commissioner’s Office (ICO)

You can find more information or submit a complaint via the ICO.​​​​​​