Terms and Conditions | M.E. & You Living

WEBSITE TERMS AND CONDITIONS OF SALE AND USE

November 2026

info@meandyou.living

meandyou.living

1. INTERPRETATION & APPLICATION

1.1 Defined Terms

In these Terms and Conditions (the "Terms"), the following definitions apply:

"Company" means meandyou.living (operating as the provider of health, wellness, and lifestyle coaching services, nutritional education, and practical interpretation of bespoke test kits through its digital platform).
"Client", "User", "You", or "Your" means any individual, firm, or entity accessing the Website, purchasing Products, or engaging the Company for the provision of Services.
"Products" means all physical items offered for sale on the Website, specifically including health, wellness, or metabolic test kits that are manufactured, customised, assembled, or configured to order ("Bespoke Test Kits").
"Services" means all digital content, live 1-on-1 coaching sessions, group coaching programmes, consultations, nutritional education, functional test result interpretations, and educational resources provided by the Company.
"Website" means the digital platform located at meandyou.living and any associated subdomains or applications operated by the Company.

1.2 Legislative Framework

These Terms are drafted in strict compliance with the laws of England and Wales, incorporating statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the "Consumer Contracts Regulations") and the Consumer Rights Act 2015.

1.3 Scope of Agreement

By browsing the Website, creating an account, ordering Products, or booking Services, you irrevocably agree to be bound by these Terms to the exclusion of any other terms that you seek to impose or incorporate.

2. COOLING-OFF PERIOD & EXPRESS WAIVER FOR SERVICES

2.1 Statutory Cancellation Right

Under Regulation 29 of the Consumer Contracts Regulations 2013, a consumer purchasing digital content or distance services ordinarily possesses a statutory right to cancel the contract within 14 calendar days from the date of contract conclusion (the "Cooling-Off Period") without giving any reason.

2.2 Express Request for Immediate Performance

Pursuant to Regulation 36(1) of the Consumer Contracts Regulations 2013, if you request the provision of Services (including live coaching sessions or immediate digital access) to commence during the 14-day Cooling-Off Period, you must expressly acknowledge and consent to the following:

Partial Performance

If you request performance to begin during the Cooling-Off Period and subsequently exercise a right to cancel before the Service is fully performed, you shall pay an amount proportional to the Services provided up to the time you communicated your cancellation.

Full Performance (Waiver)

Pursuant to Regulation 36(5), if the Service is fully performed within the 14-day Cooling-Off Period (e.g., a completed coaching session or instant access to downloadable digital material), you explicitly acknowledge that you lose your statutory right to cancel the contract.

2.3 Executing the Express Waiver

By selecting an appointment slot scheduled within 14 days of purchase, or by accessing digital coaching materials immediately upon payment, you provide your explicit consent for the Company to perform the Service immediately, and you confirm your understanding that your statutory cancellation right is waived once the session or service is rendered.

3. BESPOKE TEST KITS & STRICT NON-REFUNDABILITY

3.1 Statutory Exclusion under Regulation 28(1)(b)

In accordance with Regulation 28(1)(b) of the Consumer Contracts Regulations 2013, the statutory right to cancel a distance contract within 14 days does not apply to contracts for the supply of goods that are "made to the consumer’s specifications or are clearly personalised."

3.2 Classification of Bespoke Test Kits

All test kits provided by meandyou.living are classified as bespoke goods because they are:

Customised to individual client profiles, requirements, or diagnostic requests;
Subject to strict single-use hygiene, biological sample security, and seal requirements; and
Integrated with personalised laboratory analysis allocations upon order generation.

3.3 Strict Policy on Non-Refundability

Once an order for a Bespoke Test Kit is placed and confirmed by the Company, it is strictly non-refundable and non-returnable.

3.4 Faulty or Non-Conforming Goods

This Section 3 does not affect your statutory rights under the Consumer Rights Act 2015 regarding goods that are damaged, defective, or not as described upon delivery. In the rare event that a Bespoke Test Kit arrives damaged or defective:

You must notify the Company within 48 hours of receipt at info@meandyou.living via official support email.
Photographic evidence of the defect or damage must be provided.
Upon verified fault, the Company will replace the defective kit free of charge.

3.5 Sample Collection, Expiry & Client Non-Compliance

All biological samples associated with Bespoke Test Kits must be collected, packaged, and dispatched to the designated testing laboratory strictly within 30 calendar days of physical receipt by the Client. If a sample is rendered invalid, expired, contaminated, or unusable by the laboratory due to Client delay, improper storage, failure to follow provided instructions, or insufficient sample volume:

The Client completely forfeits the right to laboratory analysis for that kit;
The Company shall have no obligation to issue a refund, store credit, or free replacement kit; and
Any re-issue of a test kit or secondary laboratory test shall be subject to the full standard retail fee.

4. LIVE COACHING SESSIONS, CONDUCT, & TERMINATION

4.1 Scheduling & Rescheduling

Clients must adhere to scheduled times for live 1-on-1 or group coaching sessions. To secure a consultation, Clients must select an initial available calendar slot at checkout, with full payment taken upon booking confirmation.

As consultation calls rely on test kit analysis, Clients are permitted to reschedule their provisional appointment slot to a more convenient date and time once their laboratory test results are returned. Rescheduling is free of charge provided it is requested upon receipt of lab results or with at least 24 hours' notice before the scheduled holding slot. Rescheduling requests made with less than 24 hours' notice prior to the session start time shall be treated as a completed session and will not be refunded or rescheduled.

4.2 Termination at Will

Either party may terminate a continuing coaching programme or service agreement at any time by serving not less than 14 days' written notice to the other party. In the event of client-initiated termination at will, fees for completed sessions and non-refundable Bespoke Test Kits already processed will not be remitted.

4.3 Immediate Termination for Material Breach

The Company reserves the right to terminate any service contract immediately, without prior notice or refund, if the Client commits a material breach of these Terms, including but not limited to non-payment, unauthorised distribution of proprietary coaching material, or failure to comply with safety guidelines.

4.4 Conduct & Zero-Tolerance Policy

The Company strictly enforces a professional, safe, and respectful environment during all live interactions. The Company maintains a zero-tolerance policy for any of the following behaviours:

Language or conduct that is abusive, aggressive, discriminatory, profane, or defamatory;
Sexual harassment, unwelcome personal advances, or inappropriate physical display;
Disruptive, chaotic, or obstructive behaviour during single or group coaching sessions;
Unsafe practices or failure to follow safety and health disclaimers provided by the coach.

4.5 Absolute Right of Session Termination

If a coach or representative of meandyou.living determines, in their absolute discretion, that a Client is violating Section 4.4:

The coach possesses the absolute right to immediately terminate the live session without warning.
The Client shall forfeit all rights to a refund for the terminated session.
The Company reserves the right to revoke the Client’s access to all future sessions, programmes, and digital portals without liability or obligation to remit unused funds.

5. INTELLECTUAL PROPERTY RIGHTS

All materials, coaching frameworks, diagnostic protocols, website content, text, graphics, logos, audio and video recordings, software, and trade marks displayed on or incorporated into the Website and Services remain the exclusive intellectual property of meandyou.living and its licensors.

Subject to full payment of all applicable fees, the Client is granted a limited, non-exclusive, non-transferable, revocable licence to access and view the materials solely for their personal, non-commercial use. The Client shall not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any proprietary content without the express prior written consent of the Company.

5.1 Data Protection & Special Category Health Data

The Company is committed to protecting Client privacy in strict compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. The Client acknowledges and explicitly consents that health metrics, diagnostic results, and biological information processed in connection with Services and Bespoke Test Kits constitute Special Category Data under Article 9 of the UK GDPR.

Such data shall be processed securely and transmitted to accredited third-party partner laboratories solely for the purpose of fulfilling analysis and delivering requested Services. For complete details regarding data retention, security protocols, and Client rights, please refer to our Privacy Policy available on the Website.

6. PAYMENT & CHARGEBACK PROTECTION

6.1 Payment Obligations

All fees for Products and Services must be paid in full at the time of purchase or booking via the authorised payment gateways available on the Website. To secure your consultation, you must select an available holding slot in our calendar at checkout. Full payment is collected upon booking confirmation.

6.2 Pre-Dispute Resolution Mandate

In the event of dissatisfaction or billing queries, the Client agrees to contact the Company directly at info@meandyou.living to seek an amicable resolution before issuing any formal chargeback request with their card issuer or banking institution.

6.3 Contesting Unlawful Chargebacks

If a Client initiates a credit card chargeback, PayPal dispute, or payment reversal in violation of these Terms (including an attempt to seek a refund for a Bespoke Test Kit or a fully delivered Service):

The Company will actively contest the chargeback with the merchant processor and card association by submitting complete evidentiary dossiers, including:
1. Signed or digitally checked agreements confirming acceptance of these Terms;
2. Audit trails showing IP address, timestamp, and explicit consent for Section 2 service waivers;
3. Proof of physical delivery or lab processing for Bespoke Test Kits;
4. Access logs, Zoom/call attendance records, and correspondence verifying service delivery.
Recovery of Costs: The Company reserves the right to instruct collection agencies or commence legal proceedings to recover the full value of the wrongfully disputed amount, alongside an administrative charge of £150 and all associated legal fees incurred.

7. FORCE MAJEURE

Neither party shall be in breach of these Terms nor liable for delay in performing, or failure to perform, any of its obligations under these Terms if such delay or failure results from events, circumstances, or causes beyond its reasonable control (a "Force Majeure Event"). Force Majeure Events shall include, without limitation: acts of God, natural disasters, epidemics or pandemics, governmental restrictions, severe labour disputes, failure of public or private telecommunications networks, internet service provider outages, and third-party laboratory service disruptions.

In such circumstances, the time for performance shall be extended by a period equivalent to the period during which performance of the obligation has been delayed or failed. If the period of delay or non-performance continues for more than 60 consecutive days, either party may terminate the affected agreement by giving 14 days' written notice to the other party without liability.

7.1 Third-Party Laboratories & Suppliers Disclaimer

Bespoke Test Kits are analysed by independent, accredited third-party laboratories. The Company shall not be held liable for any delays, sample processing failures, required re-tests, or operational disruptions directly attributable to third-party laboratory providers or external courier services beyond the Company’s reasonable control.

7.2 Website Access & Cyber Security Disclaimer

Access to the Website and digital Client portals is provided strictly on an "as-is" and "as-available" basis. While the Company implements robust industry-standard security measures, the Company disclaims liability for minor digital outages, scheduled platform maintenance, third-party software downtime, or cyber security incidents occurring beyond its reasonable control.

8. LIMITATION OF LIABILITY & GOVERNING LAW

8.1 Non-Medical Disclaimer

All Services, coaching sessions, nutritional education, test result interpretations, and Bespoke Test Kits provided by meandyou.living are intended strictly and exclusively for general wellness, lifestyle optimisation, and educational purposes. The Coach operates solely as a health and lifestyle coach providing practical guidance and nutritional education, and does not act as a registered medical doctor, general practitioner, or prescribing healthcare professional. The Services do not constitute formal medical diagnosis, clinical treatment, or the writing or issuing of medical prescriptions. Clients must consult a qualified medical practitioner or General Practitioner (GP) for medical conditions, clinical diagnoses, or prescription medications.

8.2 Disclaimer of Warranties & Results (No KPIs)

All Services, coaching programmes, materials, and Products are provided strictly on an "as-is" and "as-available" basis, utilising reasonable skill and care ("best efforts"). The Company gives no express or implied warranties, guarantees, or representations regarding specific outcomes, key performance indicators (KPIs), physiological changes, or guaranteed health and lifestyle improvements. Individual results vary based on personal commitment, biological factors, and adherence to protocols.

8.3 Cap on Liability

To the maximum extent permitted by English law:

The Company’s total aggregate financial liability arising out of or in connection with the contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be strictly limited to the total fees actually paid by the Client to the Company in the six (6) months immediately preceding the event giving rise to the claim.
The Company shall not be liable for any indirect, consequential, special, or economic losses, including loss of profit, loss of data, or emotional distress.

8.4 Mandatory Statutory Exceptions

Nothing in these Terms excludes or limits the Company’s liability for:

Death or personal injury caused by negligence;
Fraud or fraudulent misrepresentation;
Any statutory rights guaranteed under the Consumer Rights Act 2015 that cannot legally be excluded.

8.5 Governing Law & Jurisdiction

These Terms, their subject matter, and their formation (and any non-contractual disputes or claims) shall be governed by and construed exclusively in accordance with the laws of England and Wales. Both parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim.

9. Changes to These Terms

We may update these terms and conditions from time to time. Continued use of our services implies acceptance of the latest version.

CLIENT ACKNOWLEDGEMENT & CONSENT

By clicking "I Agree", ordering a Bespoke Test Kit, or booking a coaching session on meandyou.living, you confirm that you are at least 18 years of age, have read and understood these Terms in their entirety, and agree to be fully bound by them.